Operations and availability
Omniway is a central part of our customers' daily operations. That's why we continuously work to ensure high availability, stable operations and quick handling of any disruptions.
Continuous monitoring
Omniway's operating environment is monitored in real time to quickly identify any anomalies and act proactively.
- Real-time monitoring of servers, services and infrastructure
- Fast identification of potential issues before they impact users
- Proactive measures to maintain stable operations
Stable operating environment
Omniway runs on Advania in Umeå, a reliable infrastructure that ensures high availability and performance.
- Hosted at Advania (Norrmoln) in Umeå, Sweden
- Reliable and redundant infrastructure
- All data storage takes place within Swedish borders
Planned maintenance
Maintenance and updates are carried out in a controlled way to minimise impact on operations.
- Customers are notified well ahead of planned maintenance
- Maintenance windows are chosen to minimise impact
- Updates are carried out in a controlled way and verified before deployment
Incident handling and communication
During disruptions we follow a clear process to quickly restore normal operations and keep customers informed.
- Identify the cause of the disruption
- Limit the impact on users and data
- Restore normal function as quickly as possible
- Inform affected customers about status and actions
Continuity and recovery
Omniway has processes and procedures to ensure continuity even during unexpected events.
- Backups are taken every hour to minimise data loss
- Recovery can be carried out quickly when needed
- Processes exist to handle larger outages and ensure business continuity
System status
Current operational status and any disruptions can be tracked via our system status page.